These Terms & Conditions apply to purchases made from Jedi-Robe – The Star Wars Shop, including orders placed through our website and purchases made from our West London store where applicable.
By placing an order with us, you confirm that you have read and accepted these Terms & Conditions together with any relevant product information, delivery information and returns policy.
For additional information and support, please visit our Help Centre.
About Jedi-Robe
Jedi-Robe – The Star Wars Shop is an established specialist retailer of Star Wars costumes, Stormtrooper armour, helmets, toys, gifts, collectibles and accessories.
We sell to customers in the UK and internationally through our website and from our specialist Star Wars shop in West London.
Our company and contact details are available on the website.
Placing an Order
When you place an order through our website, you are making an offer to purchase the products shown in your basket.
Your order is accepted once payment has been successfully authorised and we have confirmed the order.
We reserve the right to refuse or cancel an order where there has been an obvious pricing error, stock error, payment problem or other genuine issue preventing us from fulfilling the order.
If we cancel an order after payment has been taken, the amount paid will be refunded.
Prices and Payment
All prices are shown in the currency displayed on the website.
Prices displayed for UK customers include VAT where applicable.
Payment can be made using the payment methods offered at checkout, including PayPal and other approved card or payment providers.
Payment must be received before an order is dispatched unless otherwise agreed.
Product Information
We make every reasonable effort to ensure that product descriptions, photographs, specifications and prices are accurate.
Because many of our products are specialist costumes, replica items and collectibles, small variations in colour, finish, packaging, construction or appearance may occasionally occur.
Computer screens and mobile devices can also display colours differently.
Stock and Availability
Products shown on the website are subject to availability.
If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible and offer an appropriate solution, which may include an alternative product, revised delivery date or refund.
Costume Sizing and Fit
Costumes and armour are specialist products and may fit differently from ordinary clothing.
Customers should check the relevant sizing guides and product information before ordering and provide accurate measurements where requested.
Some costumes and armour may require minor adjustment or positioning to achieve the best fit.
If you are unsure about sizing, our team is happy to help before you order.
Stormtrooper Armour and Specialist Costumes
Stormtrooper armour, helmets and specialist costume products may contain individual variations because of their construction and finishing processes.
Ready-to-wear costume packages are prepared for wearable use, although minor personal adjustments may still be required for comfort, movement and fit.
Kit products, replacement armour parts and build components may require assembly, trimming, fitting or finishing by the customer.
Kids Costumes, Toys and Gifts
Customers should check any age guidance, sizing information, safety information or product instructions supplied with children’s costumes, toys and gifts.
Children should use products under appropriate adult supervision where recommended.
Packaging, colours and minor product details may occasionally vary from the photographs shown.
Delivery
We deliver throughout the UK and to many international destinations.
Delivery times are estimates and can occasionally be affected by couriers, customs, weather, peak trading periods or other circumstances outside our direct control.
Where tracking is available, tracking information will be provided after dispatch.
Full delivery information is available in our Postage and Delivery section.
International Orders, Duties and Taxes
International orders may be subject to local customs procedures, taxes, duties or import regulations depending on the destination and the service used.
Where Jedi-Robe states that duties or taxes are included or prepaid, no additional amount should normally be payable for those charges covered by the service.
Customers remain responsible for complying with any local restrictions that apply to products imported into their country.
Returns and Refunds
Customers have rights under UK consumer law and our returns policy does not affect those statutory rights.
If you wish to return an item, please follow the procedure explained in our Returns and Refunds section.
Products should normally be returned in their original condition and with all supplied parts, accessories and packaging where reasonably possible.
Different rules may apply to products that have been personalised, altered or specially prepared for a customer.
Faulty, Damaged or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible with your order details.
Photographs may be requested so that we can assess the problem quickly and provide the most appropriate solution.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Where an order has already entered processing or dispatch, cancellation may no longer be possible and the normal returns procedure may need to be followed instead.
Your statutory cancellation rights remain unaffected.
Website Information
We take reasonable care to keep the Jedi-Robe website accurate and available.
However, we cannot guarantee that every page will always be completely free from errors, temporary interruptions or technical issues.
We may update products, prices, promotions, policies and website content from time to time.
Intellectual Property
The content of the Jedi-Robe website, including original text, photography, graphics, design and other material produced for Jedi-Robe, may not be copied or commercially reproduced without permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
Liability
Nothing in these Terms & Conditions limits any liability that cannot legally be limited under UK law.
Jedi-Robe is not responsible for losses caused by circumstances outside our reasonable control.
Products should always be used sensibly and in accordance with any instructions or safety guidance supplied.
Privacy and Personal Information
Personal information supplied when placing an order is handled in accordance with our Privacy Policy.
Payment information is processed securely through our approved payment providers.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these terms affects any mandatory consumer rights that may apply to customers living elsewhere.
Help and Customer Service
If you have any questions about an order, product, sizing, payment, delivery or return, please contact our Customer Service team.
You can also find detailed information covering our most common customer questions in the Jedi-Robe Help Centre.
