We want you to feel completely comfortable ordering from Jedi-Robe – The Star Wars Shop.
If something is not quite right, please do not worry. We are real people in a real place and we are here to help.
Many problems can be resolved quickly with friendly advice, an exchange or a replacement.
Before returning anything, please contact our team and tell us what has happened. We will help you find the simplest way to put things right.
General Returns Policy
- Please contact us as soon as possible if you have any problem with your order.
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60 Day Return window
For most standard items, Jedi-Robe offers a 60-day returns period from the date you receive your order.
Our 60-day returns policy is in addition to your statutory consumer rights and does not affect them.
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Condition
For returns made under our additional 60-day returns policy, items should be unused, in their original condition and, wherever possible, returned with their original packaging. -
Refund or replacement
Once your return has been received, we normally process your refund, replacement or exchange within 7 to 10 days. Refunds will normally be made to the original payment method.
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Delivery and Return Postage
If you are returning an item because you have changed your mind under our additional 60-day returns policy, you will normally be responsible for the cost of returning the item to us.
Where a statutory online cancellation right applies, the standard original delivery charge will be refunded as required by law. Additional charges for upgraded, express or premium delivery services are not normally refundable beyond the cost of our standard delivery service.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can help arrange the appropriate solution.
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Return Address:
RETURNS DEPT, Jedi-Robe, 262 Church Road, Northolt, Middlesex, London, United Kingdom, UB5 5AW. -
Exchanges
If you would like to exchange an item for another size, colour or product, please contact us first.
Please include your order number and details of the item you would like in exchange.
For standard exchanges where the item supplied was correct, customers are normally responsible for the cost of returning the item to us.
Return Address
Returns Department
We strongly recommend using a tracked or signed-for postal service and keeping your proof of postage until your return has been completed.
Jedi-Robe – The Star Wars Shop
262 Church Road
Northolt
UB5 5AW
United Kingdom
Full Armour Package Returns Policy
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Stormtrooper armour packages are specialist products and may contain numerous individually sized, fitted or prepared components. If you have any problem with an armour package, please contact us before returning anything.
In many cases, a sizing or fitting problem can be resolved much more easily by changing an individual component rather than returning the complete costume.
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Contact us promptly
If you have any problems with your order, please contact us by email or phone as soon as possible, ideally within 7 days of receipt. The sooner we know about the problem, the easier it is for our team to help. -
Friendly Advice and Individual Parts
A Stormtrooper armour package contains many separately sized components, so a problem with one part does not normally mean the whole costume needs to be returned.
If something does not fit correctly, please contact us with your measurements and, where possible, a photograph showing the problem.
In many cases we can solve the issue quickly by exchanging an individual component, suggesting an adjustment or helping you improve the fit.
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Customised or Personalised Items
Some armour packages or components may be altered, personalised or prepared specifically for an individual customer.
Where an item has been genuinely personalised or custom-made, different cancellation and return conditions may apply. Where this is relevant, we will explain this to you clearly.
This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the standards required by law. -
Please Speak to Us First
Armour can be bulky and expensive to return unnecessarily.
Please contact our team before sending a Full Armour Package back to us. We will look at the problem with you and advise you on the quickest and most practical solution.
Returns & Refunds FAQ
How do I start a return or exchange?
Please contact Jedi-Robe before sending anything back.
Tell us your order number, which item you would like to return and whether you would prefer a refund, replacement or exchange.
If there is a problem with the item, please also tell us what has happened. Photographs can often help us resolve things much more quickly.
We will then advise you on the best way to proceed.
How long do I have to return an item?
For most standard products, Jedi-Robe offers a 60-day returns period from the date you receive your order.
Our 60-day policy gives you additional time beyond your statutory rights and does not affect those rights.
Certain personalised, custom-made or hygiene-sensitive products may have different conditions, which will be made clear where applicable.
I ordered the wrong size. Can I exchange it?
Yes. If you have ordered the wrong size, please contact us and we will be happy to help arrange an exchange where the item is eligible for return.
Please keep the item in good condition while trying it for size and avoid wearing or using it beyond what is reasonably necessary to check the fit.
For standard size exchanges where the correct item was originally supplied, you will normally be responsible for the return postage.
My costume doesn't fit properly. What should I do?
Please contact us before returning the complete costume.
Costumes can contain several separately sized pieces, and we may be able to solve the problem simply by exchanging one part or helping you adjust the way the costume is worn.
If you can, send us your height, waist or other relevant measurements together with photographs showing the fitting problem. Our team will then advise you.
I received a damaged, faulty or incorrect item. What should I do?
Please contact us as soon as possible.
If possible, send us photographs of the item and, where relevant, the packaging it arrived in. Please keep the item and its packaging until we have advised you what to do next.
Where we have sent an incorrect item, or an item is faulty or damaged, we will work with you to arrange an appropriate replacement, repair, return or refund.
Your statutory consumer rights are not affected.
My parcel arrived damaged. Should I refuse the delivery?
No, you do not need to refuse the delivery. If a parcel is obviously badly damaged when it arrives, please make the delivery driver aware if possible.
If you accept the parcel, please contact us as quickly as possible, ideally within 48 hours, and keep all of the original packaging.
Photographs of the outside of the parcel, the internal packaging and the damaged item are extremely helpful when we raise a claim with the delivery company.
Do I have to return the whole order?
Not necessarily.
If only one item or component has a problem, we may only need that particular item returned.
This is especially useful with costumes and Stormtrooper armour packages, where an individual part can often be replaced or exchanged without sending the complete costume back.
Please speak to us first and we will tell you exactly what needs to be returned.
Can I return a Full Stormtrooper Armour Package?
Please contact us before returning a complete armour package.
Stormtrooper armour packages contain many separate components and some may have been sized, prepared or customised for the individual customer.
Very often a fitting or sizing problem can be solved by replacing or exchanging an individual component rather than returning the complete armour package.
Where genuinely personalised or custom-made items are involved, different cancellation conditions may apply. This does not affect your statutory rights where goods are faulty, damaged or not as described.
One part of my Stormtrooper costume doesn't fit. Do I need to return everything?
No, definitely not.
One of the advantages of our Stormtrooper packages is that many components can be dealt with individually.
Contact us with your order number, measurements and details of the part that does not fit. Photographs are also useful.
Our team can then advise whether a different component, adjustment or exchange is the best solution.
Who pays the return postage?
For a normal change-of-mind return or size exchange under our additional 60-day returns policy, the customer is normally responsible for the cost of returning the item to Jedi-Robe.
If the item is faulty, damaged, incorrect or not as described, please contact us before posting anything so that we can advise you about the return.
Will my original delivery charge be refunded?
For qualifying online cancellations within your statutory cancellation period, the cost of our standard delivery service will be refunded where required by law.
If you chose a more expensive express, premium or upgraded delivery service, the additional amount above the cost of standard delivery is not normally refundable.
For later change-of-mind returns made under Jedi-Robe’s additional 60-day policy, original postage and packing charges are not normally refunded.
How long will my refund take?
Once your return arrives with us, we normally process it within 7 to 10 days.
After we issue the refund, the time it takes to appear in your account will depend on your bank, card provider or payment service. In our experience, this normally takes a few additional working days, although some providers can take around 10 days.
How will I receive my refund?
Refunds are normally made back to the original payment method used when the order was placed.
Depending on the payment provider, it may take a few additional working days after we process the refund for the money to appear in your account.
Can I cancel my order before it has been dispatched?
If you would like to cancel an order, please contact us as quickly as possible.
If a standard order has not yet been dispatched, we can normally stop it and arrange the cancellation.
If work has already begun on an item that is being personalised, altered or custom-made specifically for you, different cancellation conditions may apply.
Do I need the original packaging?
Where possible, yes.
Original packaging helps protect the product during its return journey and can be particularly important for costumes, helmets, collectibles and armour.
For returns made under our additional 60-day returns policy, we ask that products are returned in their original condition and with their original packaging wherever reasonably possible.
Can I try a costume on before deciding whether to return it?
Yes. We understand that costumes need to be tried on to check the size and fit.
Please treat the costume carefully and only handle it as much as reasonably necessary to check the fit.
Items showing signs of significant wear, use, damage, alteration, make-up, deodorant, perfume, washing or other use beyond a normal fitting may not qualify for a full refund under our additional returns policy.
Your statutory rights remain unaffected.
Are there any items that cannot be returned?
Most standard Jedi-Robe products are covered by our returns policy.
Different rules may apply to certain personalised or custom-made products and to sealed products where health or hygiene considerations mean they cannot be returned after the seal has been broken.
Where a product has specific return restrictions, we aim to make these clear before purchase.
I received an item as a gift. Can I return it?
Please contact us with as much information about the original order as possible.
We may be able to help with an exchange, depending on the product and its condition.
Where a refund is agreed, it will normally be returned to the original payment method used by the purchaser.
Can international customers return an order?
Yes, 100%
Please contact us before returning an international order so that we can give you the correct return instructions.
When completing customs documentation, the parcel should be clearly identified as RETURNED GOODS rather than a new sale.
We strongly recommend using a tracked service and keeping your proof of postage and tracking number until the return has been completed.
Where should I send my return?
Please send returns to:
Returns Department
Jedi-Robe – The Star Wars Shop
262 Church Road
Northolt
UB5 5AW
United Kingdom
Please include your name, order number and details of what you would like us to do.
Should I use tracked postage when returning something?
Yes, we strongly recommend it.
Please use an appropriate tracked or signed-for service and keep your receipt and tracking information until the return has been received and completed.
Jedi-Robe cannot take responsibility for return parcels that do not reach us.
What if I am not sure whether my item can be returned?
Please ask us.
We would much rather you contact the team than worry about it or send something back unnecessarily.
Telephone, email or WhatsApp us with your order number and a brief explanation and we will be happy to help.
