Private Means Private
Jedi-Robe – The Star Wars Shop is committed to protecting your privacy and safeguarding your personal data. We respect your right to private communication and only use your information where necessary to process your order, respond to your enquiry, or meet our legal obligations.
We comply with the UK GDPR and the Data Protection Act 2018, which set out how personal data must be processed and protected.
We will never sell, rent, or distribute your personal information to third parties for marketing or unrelated purposes.
Information We Collect
We only collect personal information that is reasonably necessary to process and fulfil your order, provide customer service, respond to an enquiry or operate our website.
Information we may collect includes:
- Full name
- Shipping address
- Billing address
- Telephone number
- Email address
- Details of items purchased and order history
- Customer account information, where an account is created
- Payment and transaction information supplied by our payment providers
- Information you provide when contacting our customer service team
- Basic technical information such as IP address, browser or device information where required for website security, functionality or analytics
Most of this information is provided directly by you when placing an order, creating an account or contacting us.
We only collect and use personal information where there is a genuine business or legal reason to do so.
Legal Basis for Processing
We only use your personal information where we have a lawful reason to do so. Depending on the circumstances, this may include:
Contract
Where processing is necessary to process your order, take payment, arrange delivery, provide customer service or otherwise fulfil our contract with you.
Legal Obligation
Where we need to keep or use information to comply with our legal, tax, accounting or regulatory obligations.
Legitimate Interests
Where it is reasonably necessary for the operation of our business, including customer service, preventing fraud, maintaining website security and improving our services, provided those interests do not override your privacy rights.
Consent
Where you have specifically given us permission, for example for certain marketing communications. You can withdraw your consent at any time.
Payment Security
Payments are processed securely through our approved payment providers. Jedi-Robe does not store your full payment card details on our own servers.
Depending on the payment method you choose, your payment information will be processed securely by the relevant payment provider, such as PayPal or our card payment provider, in accordance with their own security and data protection policies.
Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or misuse.
Personal information is only accessible to authorised personnel and trusted service providers where access is necessary to provide our services or meet our legal obligations.
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing customer service and meeting our legal, tax, accounting and regulatory obligations.
Different types of information may be kept for different periods depending on the reason it is held. When personal information is no longer required, we will securely delete or anonymise it where appropriate.
Your Data Protection Rights:
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request deletion of your personal information in certain circumstances
- Restrict how your personal information is used in certain circumstances
- Object to certain uses of your personal information, including direct marketing
- Request data portability where this right applies
- Withdraw consent at any time where we rely on your consent to process your information
- Make a complaint to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled
If you would like to exercise any of these rights, please contact us using the details on our Contact Us page.
Customer Accounts
You are not required to create a customer account to place an order.
If you choose to create an account, you can view your order information and update certain account details by logging in.
If you would like us to close your account or request deletion of your personal information, please contact us. We may need to retain certain information where required for legal, tax, accounting or regulatory purposes.
Cookies and Tracking
Our website uses cookies and similar technologies to operate correctly, remember preferences, support checkout and account functions, maintain security and, where permitted, help us understand website usage and measure advertising.
Some cookies are essential for the website to function. Optional analytics or marketing technologies are only used where permitted and, where required, with your consent.
You can manage cookies through the cookie controls provided on our website or through your browser settings. Disabling certain cookies may affect some website functions.
Contact
If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to exercise any of your data protection rights, please contact us.
Jedi-Robe – The Star Wars Shop
262 Church Road
Northolt
UB5 5AW
United Kingdom
You can also contact us by telephone, email or WhatsApp using the details on our Contact Us page.
